Terms & Conditions
ABOUT THESE TERMS & CONDITIONS
In these Terms and Conditions “we” and “us” mean BlackVue Australia (owned & operated by Auto BlackBox Pty Ltd ABN 146 873 716) and “you” means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email.
AUSTRALIAN SALES ONLY
We only sell and ship Products within Australia. We do not ship internationally.
LEGAL CAPACITY TO TRANSACT
If you are under the age eighteen (18) years you cannot place orders with BlackVue Australia. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should BlackVue Australia suffer any damage or other losses as a result of a transaction entered into by a minor, BlackVue Australia reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with BlackVue Australia.
PLACING YOUR ORDER
You may place an Order through our WordPress WooCommerce store by adding products to your cart and completing the checkout process. When you place your Order, we will issue you with an Order Number. We will do this by email.
By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the BlackVue Australia website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however BlackVue Australia will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. BlackVue Australia and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.
AUTHORITY TO LEAVE
BlackVue Australia takes no responsibility in the failed arrival of the goods to the customer, if the customer has opted for the online order to not require signature on delivery. We cannot control events such as theft or loss of the item if the item is sent and not signed for when delivered. Please note Australia Post also takes no responsibility if the receiver has opted for “No Signature On Delivery”. All customers be advised that in order to guarantee arrival of an order, the customer must be present at the nominated address, and personally sign for the goods.
PAYMENT METHODS & PROCESSING
BlackVue Australia currently accepts PayPal and credit/debit cards via Stripe payment processing services. Card groups accepted are Visa, Mastercard and American Express. Payment processing will not begin until we receive all the information we need. Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day. Business days are Monday through Friday, excluding WA Public holidays. We process credit card and PayPal payments after you complete the checkout process. For credit card and PayPal payments we will email you with your Order Confirmation. Your tax invoice is your proof of purchase.
Please Note:
We are unable to accept credit cards issued by banks outside of Australia. Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order. You may be required to provide further identification for additional security reference checks.
GOODS & SERVICES TAX (GST)
Auto BlackBox Pty Ltd has been GST Registered since 2010 – All BlackVue Australia purchases include GST 10%.
PRICES
BlackVue Australia always seeks to list Products at their current Recommended Retail Price (RRP). BlackVue Australia reserves the right to change prices for Products displayed on our website at any time. The price of products shown excludes shipping costs. Shipping cost is calculated and displayed during the checkout process based on your location and the items in your cart.
SUPPLY OF YOUR PRODUCTS
Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation. When your Order items have been dispatched from our warehouse in Western Australia, we will email you to confirm shipment of each item including a tracking number for each item.
DELIVERY OF YOUR PRODUCTS
Standard Products: Delivery time is typically 2-5 business days via Australia Post Express shipping from the date your payment is received.
Battery Products: Battery items are shipped via Road Freight to comply with Australia Post’s dangerous goods shipment declarations and may take up to 7 business days for delivery.
All orders are shipped from our warehouse in Western Australia. BlackVue Australia makes every effort to deliver your Product according to the estimated delivery times. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.
Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us.
We encourage you to visit the “My Account” section on our website to view the delivery status of your Products.
Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, Australia Post will leave a card so you can pick-up your Product from your local Post Office.
We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.
Title and risk of loss to all Products will pass to you on delivery.
STATUTORY CONDITIONS & WARRANTIES
Statutory conditions and warranties apply. Nothing in these Terms and Conditions excludes the application of those statutory conditions and warranties. For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au.
DEAD ON ARRIVAL (DOA)
A BlackVue Australia Product is considered DOA if it shows symptoms of a failure, or is discovered to be broken or defective when first taken from its packaging. A BlackVue Australia Customer Service Representative will provisionally determine whether the Product is DOA. A photo may be requested to assist with the assessment of your claim. Where a Product is provisionally determined as DOA we will arrange to provide a full refund or a replacement product, depending on your choice.
RMA Terms and Conditions
Warranty RMA
By submitting your dash camera for warranty RMA service, you acknowledge and accept the following terms, in accordance with the Australian Consumer Law (ACL).
1. Device Settings and Configuration
As part of the repair or testing process, dash camera settings may be altered or reset to factory defaults. This includes, but is not limited to, time and date settings, resolution, motion detection, parking mode sensitivity, audio recording, Wi-Fi configuration, and user preferences. It is the customer’s responsibility to reconfigure these settings after the device is returned. We are not liable for any loss of configuration or recording settings resulting from the repair process.
2. SD Card Formatting
If an SD card is included with your dash camera during the service request, it may be formatted as part of the troubleshooting or repair process. This is necessary in some cases to ensure compatibility, performance testing, or to eliminate SD-related faults. Formatting will permanently delete all data stored on the card. By submitting your device, you acknowledge that you have backed up any important data and accept that we are not responsible for any loss of footage or files resulting from the formatting process.
3. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:
– cancel your service contract with us; and
– a refund for the unused portion, or compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
4. Limitation of Liability
To the maximum extent permitted by law, we exclude liability for indirect or consequential losses resulting from component failure, data loss, or the performance of parts not included in the repair.
Out of Warranty RMA:
By submitting your dash camera for out-of-warranty RMA service, you acknowledge and accept the following terms, in accordance with the Australian Consumer Law (ACL).
1. Scope of Repair
Out-of-warranty repairs are limited to the specific component(s) identified as faulty during inspection. For example, if the issue is isolated to the front camera unit or a cable, only that component will be serviced or replaced. The remaining parts of the system, including rear cameras, cables, mounting hardware, GPS modules, SD cards, or internal power systems, will not be serviced unless explicitly included in the repair agreement.
2. No Obligation to Repair Entire System
Our responsibility under this service is limited to the component deemed faulty at the time of repair. Other components may fail in the future due to age, usage, or external conditions (e.g., heat, vibration, or voltage instability). These potential failures are not covered under the current repair scope and would require a new service request.
3. Subsequent Faults or Failures
Any issues that arise after the repair, unless directly related to the component serviced, will not be covered under warranty. For example, power dropouts, camera restarts, or faults in rear cameras or accessories that were not part of the original repair are considered separate issues.
4. Repair Warranty Limitations
Where a repaired or replaced component is provided, a limited warranty may apply only to that specific part as indicated on your invoice or service report. This does not constitute a warranty on the entire dash camera system or other vehicle-installed accessories.
5. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:
– cancel your service contract with us; and
– a refund for the unused portion, or compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
6. Power Supply and Installation Considerations
Faults may also arise due to how the dash camera is installed or how it draws power (e.g., via hardwire kits, battery packs, or direct vehicle power). These factors are external to the device itself and are not the responsibility of the repair service unless explicitly assessed during diagnosis.
7. Device Settings and Configuration
As part of the repair or testing process, dash camera settings may be altered or reset to factory defaults. This includes, but is not limited to, time and date settings, resolution, motion detection, parking mode sensitivity, audio recording, Wi-Fi configuration, and user preferences. It is the customer’s responsibility to reconfigure these settings after the device is returned. We are not liable for any loss of configuration or recording settings resulting from the repair process.
8. SD Card Formatting
If an SD card is included with your dash camera during the service request, it may be formatted as part of the troubleshooting or repair process. This is necessary in some cases to ensure compatibility, performance testing, or to eliminate SD-related faults. Formatting will permanently delete all data stored on the card. By submitting your device, you acknowledge that you have backed up any important data and accept that we are not responsible for any loss of footage or files resulting from the formatting process.
9. Right to Decline Service
We reserve the right to decline repair services if the dash camera or its components are determined to be unserviceable, including but not limited to: irreparable physical damage, severe water ingress, burned circuitry, discontinued parts, or unsafe condition for further handling. If your device is deemed unserviceable, you will be advised accordingly and no further work will be carried out unless otherwise agreed.
10. Limitation of Liability
To the maximum extent permitted by law, we exclude liability for indirect or consequential losses resulting from component failure, data loss, or the performance of parts not included in the repair.