Privacy Policy

AUTO BLACKBOX PTY LTD T/A BlackVue Australia understands that privacy is important to you. We are subject to the requirements of the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), which govern how private sector organisations handle personal information.

BlackVue Cloud & Manufacturer Data Policies

Some products we supply connect to cloud services operated by the manufacturer, Pittasoft Co Ltd. Pittasoft maintains a comprehensive list of compliance, warranty, and data collection policies applicable to their products and services. If you would like an up-to-date link to these policies, please contact us and we will provide it promptly.

AUTO BLACKBOX PTY LTD T/A BlackVue Australia has no direct oversight over the operation of the BlackVue Cloud platform and its services.

The current link to view all information regarding the BlackVue Cloud, including warranty, terms and conditions, and data collection policies, can be found at:

https://blackvue.com/pages/cloud-terms-conditions-eng

This link was verified as correct on 28 May 2026. If it is no longer valid, please contact us and we will provide a current copy. Our contact details can be found at the end of this page.

Who We Are

Our website is www.blackvue.com.au, owned and operated by Auto BlackBox Pty Ltd, ABN 55 146 873 716, T/A BlackVue Australia. Auto BlackBox is the sole and master importer of BlackVue products in Australia.

Information We Collect

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.

Orders & WooCommerce

This site uses WooCommerce to process orders. When you place an order, we collect personal information including your name, billing and shipping address, email address, phone number, and payment details. Payment card data is processed securely by our payment gateway and is not stored on our servers. Order information is retained for legal, accounting, and customer service purposes.

Cookies

If you visit our login page, a temporary cookie will be set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, several cookies will be set to save your login information and screen display preferences. Login cookies last for two days and screen option cookies for one year. If you select “Remember Me”, your login will persist for two weeks. Logging out removes all login cookies.

If you edit or publish an article, an additional cookie will be saved in your browser containing the post ID of the article you edited. This expires after one day.

WooCommerce uses cookies to maintain your shopping cart session and to track your order status. These cookies contain no personally identifiable payment information.

Analytics & Tracking Technologies

Google Tag Manager

This website uses Google Tag Manager (GTM), a tag management system that allows us to manage and deploy tracking scripts and pixels on our website. GTM itself does not collect personal data, but it may load third-party tags that do. The tags we currently deploy through GTM include Google Analytics and the Facebook Pixel described below.

Facebook Pixel

We use the Facebook Pixel, operated by Meta Platforms Inc., to measure the effectiveness of our advertising and to deliver relevant advertisements to users on Facebook and Instagram. The Pixel may collect information about your activity on our website, including pages visited and products viewed, and associates this with your Facebook profile where applicable. You can manage your ad preferences through your Facebook account settings or opt out via the Digital Advertising Alliance at https://optout.aboutads.info/.

Embedded Content From Other Websites

Articles on this site may include embedded content such as videos, images, and articles from other websites. Embedded content behaves in the same way as if you had visited those websites directly, and those websites may collect data about you, use cookies, and embed additional third-party tracking.

Your Personal Information

Personal information means any information that can identify you. AUTO BLACKBOX may collect personal information in order to provide you with our products and services or to manage our relationship with you. This may include your name, contact details, date of birth, and financial details where required.

We will generally not collect sensitive information about you — such as your racial or ethnic origin, political opinions, religious beliefs, or health information — unless required to deliver a specific service and with your consent.

How We Store Your Personal Information

We may collect personal information via order forms, account registration, or directly from you when you contact us. If you access your account online, we collect information about your visit using cookies after your identity has been authenticated.

Who We Share Your Data With

Auto BlackBox will not sell your personal data to any third party.

If you request a password reset, your IP address will be included in the reset email.
If you subscribe to our mailing list, your email address will be submitted to Mailchimp, our email marketing provider. You will be subject to Mailchimp’s privacy terms and policies.
Aggregated, anonymised data may be shared with advertising platforms including Meta (Facebook) for the purposes of measuring ad performance and audience targeting, as described in the Analytics & Tracking Technologies section above.

How Long We Retain Your Data

Registered user information is stored in your user profile for as long as your account exists. You may request to view, edit, or delete your personal information at any time, except where we are legally required to retain it for administrative, legal, or security purposes.

Order data is retained as required by Australian tax and consumer law.

Your Rights

If you have an account on this site, you may request an exported file of the personal data we hold about you. You may also request that we erase any personal data we hold, subject to legal retention obligations.

Under the Australian Privacy Principles, you have the right to access your personal information, request corrections, and make a complaint if you believe we have mishandled your data. Complaints may also be directed to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Where Your Data Is Sent

Order and account data is stored on our hosting servers located in Australia or as otherwise described by our hosting provider. Email marketing data is processed by Mailchimp in the United States, subject to their privacy policy and data transfer agreements.

Contact Us

If you have any questions about this privacy policy or wish to exercise your privacy rights, please contact us:

Auto BlackBox Pty Ltd T/A BlackVue Australia
13 Pearson Way
Osborne Park, Western Australia, 6017
08 6267 5167